This notice explains what personal information we collect when you use the WebRise customer portal, why we collect it, how we protect it, and the choices you have. It applies to the portal at webrisenigeria.com and the services we deliver through it.
1. Information we collect
We only collect what we need to serve you:
- Account & profile: name, email, password hash, and role (customer or staff). Optional profile fields you add.
- Business & contact: business name, address, and phone number.
- Application & project: plan selected, wizard answers, project scope, milestones, appointments and their status.
- Payments: the amounts, dates and status of your installments. Your card and bank details are handled by Paystack; WebRise never stores full card numbers or bank credentials.
- Documents & messages: files you upload and messages you exchange with our team through the portal.
- Security & audit logs: IP address, device information and timestamps for sensitive actions, kept so we can investigate abuse and comply with law.
2. How we use your information
- Deliver the project you signed up for and communicate about it.
- Take payments, issue receipts and manage your installment plan.
- Send transactional emails (booking confirmations, reminders, receipts).
- Provide customer support and resolve disputes.
- Protect the service against fraud and abuse.
- Meet legal, tax and accounting obligations.
We do not sell your personal information and we do not use your data to train third-party AI models.
3. Who processes your data for us
We use a small number of trusted service providers to run the portal. We only enable each provider once it is properly configured; when a provider is not configured, that channel simply is not used.
- Lovable Cloud (Supabase): database, authentication, file storage and server functions.
- Paystack: card and bank payment processing. Paystack receives the payment details required to charge you.
- Transactional email provider: used to deliver receipts and reminders when email sending is enabled by us.
4. Retention
We keep your account and project records for as long as you have an active engagement with WebRise. Financial records (payments, receipts) are retained for the period required by Nigerian tax and accounting law. Security and audit logs are retained for a limited period and then deleted. When you ask us to delete your account, we remove or anonymise personal data that we are not legally required to keep.
5. Security
Access to your data is protected by authentication, role-based access control and database-level row security so that customers see only their own records. Payment data is handled by Paystack under their PCI-DSS environment. Despite our safeguards, no system is completely secure; please use a strong password and keep it confidential.
6. Your rights
You may ask us to access, correct, export or delete your personal information. Contact support (details below) and we will respond within a reasonable time.
7. Cookies
The portal uses only the cookies and local storage required to keep you signed in and to remember your onboarding progress if you leave the wizard and come back. We do not use advertising or cross-site tracking cookies.
8. Children
The portal is intended for business customers and is not directed at children under 18. Do not create an account on behalf of a child.
9. Changes to this notice
We will update this notice when our practices change. The effective date at the top of the page always reflects the currently published version.
10. Contact us
Questions or requests? Email webrise@synctechinnovations.com. We will respond as quickly as we reasonably can.